26bd Privacy Policy — Your Complete Guide to Personal Data Protection

This Privacy Policy explains in detail how personal information is collected, processed, and protected for users of the 26bd platform (26bd.vu and associated mobile apps). This Policy applies automatically when you register or use the platform.

At 26bd, protecting your data is not just a legal obligation — it is an ethical responsibility. We believe your data belongs to you, and we only use what is truly necessary to serve you better.

This Policy has been developed in alignment with international data protection standards, in particular the principles of the GDPR.

26bd collects three types of information — what you provide directly, what is collected automatically as you use the platform, and what we receive from third parties.

Information provided directly:

• Full name, email address, mobile number, date of birth
• Residential address and country
• Identity verification documents (NID/passport)
• Payment-related information (account number; full card numbers are not stored)
• Content of communications with support

Automatically collected information:

• IP address, browser type and version
• Device information (OS, screen resolution)
• Pages visited on the platform, time spent, and buttons clicked
• Login time and location data
• Gaming and betting activity logs

26bd uses your information only for specific, legitimate, and necessary purposes. The table below outlines the purposes for which we process your data and the legal basis for each:

26bd does not sell your personal information. However, in certain circumstances, we may need to share data with trusted third parties.

• Payment processor: The necessary information is shared with a secure payment gateway to complete transactions.
• KYC Verification Provider: Documents are shared with licensed verification agencies to confirm your identity.
• Game Provider: Limited information necessary for game operation is shared with game providers.
• Regulatory authority: We may be required to share information with licensing authorities or law enforcement agencies when legally obligated to do so.
• Audit Firm: Relevant information may be shared with auditors for routine review purposes.

26bd uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Performance cookies: To identify where the site is slow. Activated only with your permission.
• Functionality cookies: To remember your language preference and layout settings.
• Targeting Cookies: To show you relevant offers. You can opt out at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the platform's functionality.

26bd employs industry-leading security measures to protect your data. A data breach means more than financial loss — it destroys trust. That is why we make absolutely no compromises on security.

• 256-bit SSL Encryption: All data transmissions are encrypted.
• AES-256 Encryption: Stored sensitive data is kept encrypted.
• Two-Factor Authentication: An additional layer of security for your account.
• Regular penetration testing: Third-party experts conduct regular vulnerability assessments of our systems.
• 24/7 Security Monitoring: Suspicious activity is detected in real time.
• Staff Training: Only authorized personnel can access the data they need.

You have full control over your own data. Following GDPR-inspired principles, 26bd ensures the following rights:

To exercise any of these rights, contact 26bd Support. We typically respond within 30 days.

26bd strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If 26bd becomes aware that data has been collected from a minor, that data will be deleted immediately and the account will be closed. If a parent or guardian believes their child has registered on 26bd, they are urged to contact Support right away.

26bd does not retain data beyond what is necessary. Retention periods vary by data type:

• Account Information: For the duration the account is active, and 5 years after closure (as required by law).
• Financial Transactions: 7 years from the date of the last transaction (legal obligation).
• KYC Documents: 5 years after account closure.
• Support conversations: 3 years after last contact.
• Marketing data: Deleted immediately upon withdrawal of consent.
• Log files: Automatically deleted within 90 days.

26bd updates this Privacy Policy from time to time. Changes may be required due to technological developments, new regulations, or business needs.

For significant changes, 26bd will notify users by email and platform notification at least 14 days in advance. Minor updates (such as clarifying language or adding explanations) may be made without a separate notice.

The "Last Updated" date at the top of this page is always kept current.

For any privacy-related questions, complaints, or requests, please contact 26bd's Data Protection Team.

• Email: [email protected] (we typically respond within 5 business days)
• Live chat: available 24/7 from the 26bd dashboard
• Data deletion request: via Profile Settings or by contacting Support